Contact us

Support E-mail: sales@xorientcarbon.com

FAQ

Welcome to Xorient Carbon Fiber! Below are the answers to our most frequently asked questions, covering product details, carbon fiber interior options, shipping services, order tracking, and issues related to receiving your order. If you have any other questions, feel free to contact us. We are dedicated to helping you get high-quality carbon fiber interior and other carbon fiber parts at great value.

Yes, we offer global shipping services to multiple countries. As long as your order is successfully placed, we can deliver to you.

  • For nearby countries like the U.S. and Canada: Typically 1-2 weeks.
  • For remote areas (such as Peru, etc.): About 3-4 weeks
    We offer free shipping to all countries and regions. If your order exceeds $300, we will automatically upgrade your shipping to the fastest logistics option (the fastest shipping usually takes 6-8 days to nearby countries).

We will process your order as quickly as possible, and tracking numbers are typically updated within 3-5 days. You can use the tracking number to check the status of your package. If the tracking information shows "tracking number created" but there are no further updates, don’t worry. This is normal, as the package needs time to be processed by the shipping company. Once the carrier receives the package, they will start updating the tracking details.

Xorient Carbon offers a variety of hight quality real carbon fiber products, including:

  • Carbon fiber interior trim covers
  • Carbon fiber exterior trim covers
  • Carbon fiber handbrake replacement parts
  • Carbon fiber overlay trim covers for interior and exterior
  • Situation 1: If you find that the product is damaged upon receiving the package, please take pictures or videos of the damage and contact us. We will review the issue and send a replacement product to you.
  • Situation 2: If the tracking shows that the package has been delivered, but you have not received it, please check around your mailbox, yard, door gaps, doorstep, or with your neighbors. If you still can’t find it, please contact us for the logistics company’s contact details, and we will assist you in verifying the delivery status. (Please note that we are not involved in the delivery process—any issues should be addressed directly with the logistics company.)

You can contact our customer support team via email：sales@xorientcarbon.com or through the “Chat with us” feature on our website. We usually respond within 48 hours. If you don't receive a timely response, it’s likely because the customer support team is on holiday. Don’t worry, we will get back to you as soon as possible to resolve your issue.

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