Refund policy
If there is any damage or defect in the package you received, please contact our customer service Whatsapp at the first time, or send it to our email, if you want to return or exchange for any reason, we are always here to help you!
Details of our returns and exchanges policy:
- In case of product damage or fitment problems,we promise to return and exchange unconditionally (except for natural aging of products),and the rest of the conditions will not be returned (please contact customer service for specific questions).
- After receiving the product, if you find that you have purchased the wrong model, you can exchange it, and the postage will be borne by the buyer (if it is our fault, the postage will be borne by us).
To initiate a return or exchange, please complete the following:
Send the order number of the product you want to return, the condition of the product, the picture of the product, and the reason you want to return to our email or Whatsapp, and we will do our best to solve the problem for you according to the specific situation
Additional Information:
· In the case of applying for a refund, the refund will be received within 3 days
· In the case of applying for return and exchange, due to the uncontrollable transportation time limit, the time depends on the specific situation
· If you have any questions, please contact us in time, we will reply within 48 hours!
About Us
Xorient Carbon Fiber: Affordable Quality, Your Carbon Fiber Interior Expert
Our Story
XCF is born out of a passion for affordability and quality. We partner directly with China's top factories, cutting out middlemen, and passing the savings on to you. We believe that great interior shouldn't come with a hefty price tag.
Our Mission
Our mission is to democratize premium interior design, ensuring everyone can enjoy high-quality products within their budget. Our products are not just practical; they're designed to add comfort and elegance to your life.
Join Us
Join XCF and embark on a new era of interior design. We look forward to exploring exciting possibilities together, infusing your car's interior with inspiration and comfort.
