Shipping policy
Shipping Policy
Last updated: June 29, 2026
Free Tracked Shipping
Free tracked shipping is included for the destinations currently supported at checkout. No minimum order value is required for the standard tracked shipping option unless a specific product page or checkout notice states otherwise.
Order Processing and Estimated Delivery
Most orders are processed after payment and fitment information are confirmed. The delivery estimates below are calendar-day estimates and are not guaranteed delivery dates.
- United States and Canada: estimated delivery is usually 10-15 calendar days after order processing.
- Other supported destinations: estimated delivery is usually 10-20 calendar days after order processing.
Inventory confirmation, custom finish availability, carrier handoff, customs review, holidays, severe weather, incomplete address details, or other events outside our control can extend delivery time.
Tracking Updates
Tracking information is emailed after an order ships. Tracking normally activates within 3-5 calendar days after shipment. Early scans can appear delayed while the parcel moves between facilities or while carrier systems synchronize.
If tracking has not updated by day 5 after shipment, please contact us with your order number. If tracking stops updating for 7 or more calendar days, we will open a carrier investigation and advise the next step based on the carrier response.
Split Shipments and Stock Exceptions
Orders with items that have different handling times may ship separately. If an item is temporarily unavailable, we will contact you with the available options, which may include waiting for restock, substituting an agreed item, splitting the shipment, or canceling the unavailable item for a refund.
Customs, Duties, and Import Taxes
Product prices and shipping charges do not include any customs duties, import taxes, brokerage fees, or other government charges unless they are shown at checkout. These charges, when applicable, are the customer's responsibility and are controlled by the destination country or carrier.
Address Accuracy
Please check your shipping address before placing an order. If you notice an address issue, contact us as soon as possible. Once an order has shipped, address changes may not be available and carrier rerouting can cause delays.
Delivered But Not Received
If tracking shows delivered but you have not received the package, please check nearby delivery areas, building mailrooms, reception desks, household members, and neighbors first. Contact us within 3 calendar days of the delivered scan so we can help review the carrier record.
Need Help?
Email sales@xorientcarbon.com with your order number, shipping country, and tracking number if you need help with a shipment.